Privacy Policy
This privacy policy outlines how Dreams Casino collects, uses, stores, and protects personal information provided by users of our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection regulations in the United Kingdom, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). By accessing or using Dreams Casino, you acknowledge that you have read and understood this privacy policy and consent to the collection and processing of your information as described herein.
Information We Collect
Dreams Casino collects various types of personal information to provide you with our gaming services and ensure a secure gaming environment. The information we collect includes personal identification data such as your full name, date of birth, postal address, email address, and telephone number, which are required during the registration process. We also collect financial information including payment card details, bank account information, and transaction history to process deposits, withdrawals, and verify your identity in compliance with anti-money laundering regulations.
Account activity data is automatically collected when you use our platform, including your gaming history, betting patterns, game preferences, login times, IP address, device information, browser type, and operating system. We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences on our website. Additionally, we may collect verification documents such as copies of identification documents, proof of address, and payment method verification to comply with legal obligations related to age verification and responsible gambling measures.
| Data Category | Information Collected | Purpose |
|---|---|---|
| Personal Identification | Name, date of birth, address, email, telephone | Account registration and identity verification |
| Financial Information | Payment details, transaction history, withdrawal requests | Processing payments and preventing fraud |
| Account Activity | Gaming history, betting patterns, login data, IP address | Service provision and security monitoring |
| Technical Data | Device information, browser type, cookies | Website functionality and user experience |
| Verification Documents | ID documents, proof of address | Legal compliance and age verification |
How We Use Your Information
The personal information collected by Dreams Casino is used for multiple purposes essential to operating our gaming platform and meeting our legal obligations. We use your data to create and manage your player account, process your deposits and withdrawals, verify your identity and age to ensure compliance with gambling regulations, and provide customer support services when you contact us with enquiries or issues.
Your information enables us to offer personalised gaming experiences by recommending games that match your preferences and providing relevant promotional offers where you have consented to receive marketing communications. We analyse account activity to detect and prevent fraudulent activities, identify problem gambling behaviours, and implement responsible gambling measures to protect vulnerable players. Dreams Casino uses your data to comply with legal and regulatory requirements, including anti-money laundering checks, reporting obligations to the UK Gambling Commission, and responding to lawful requests from authorities.
We may use aggregated and anonymised data for statistical analysis, improving our services, developing new features, and conducting market research. Your email address and contact details are used to send important account notifications, security alerts, updates to our terms and conditions, and where you have opted in, promotional materials about new games, bonuses, and special offers.
Data Sharing and Disclosure
Dreams Casino maintains strict controls over who has access to your personal information and only shares your data when necessary to provide our services or comply with legal obligations. We share information with payment service providers and financial institutions to process your transactions securely, including deposits, withdrawals, and payment verification. Third-party service providers who perform functions on our behalf, such as customer support platforms, identity verification services, data hosting providers, and marketing agencies, receive access to relevant personal data under strict confidentiality agreements.
We are required to share information with regulatory authorities including the UK Gambling Commission when necessary to demonstrate compliance with licensing conditions and gambling regulations. Law enforcement agencies may receive your personal data when we are legally obliged to disclose information in response to valid requests, court orders, or to prevent illegal activities. In the event of a business transfer, merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, and you will be notified of any such change in ownership.
Dreams Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share anonymised and aggregated data that cannot identify individual users with partners for analytical and research purposes. All third parties with whom we share personal data are required to maintain appropriate security measures and use your information only for the specified purposes in accordance with this casino privacy policy.
Data Security and Retention
Protecting your personal information is a paramount concern for Dreams Casino, and we implement comprehensive technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. We employ industry-standard encryption protocols, including SSL (Secure Socket Layer) technology, to protect data transmitted between your device and our servers. Our systems are protected by firewalls, intrusion detection systems, and regular security audits conducted by independent cybersecurity experts.
Access to personal information is restricted to authorised personnel who require the data to perform their job functions, and all employees undergo regular training on data protection and privacy practices. We maintain secure data centres with physical security controls and backup systems to prevent data loss. Regular penetration testing and vulnerability assessments are conducted to identify and address potential security weaknesses in our infrastructure.
Dreams Casino retains your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy and comply with legal and regulatory requirements. Active account data is retained for the duration of your relationship with us and for a period thereafter as required by UK gambling regulations and tax laws. The UK Gambling Commission requires licensed operators to retain certain records for a minimum of six years from the date of the last transaction.
| Retention Period | Data Type | Reason |
|---|---|---|
| Account active period plus 6 years | Financial transactions, gaming records | Regulatory compliance and dispute resolution |
| Account active period plus 7 years | Identity verification documents | Anti-money laundering requirements |
| Account active period plus 3 years | Marketing consent records | Data protection compliance |
| Account active period plus 1 year | Customer support communications | Service improvement and complaints handling |
| 12 months | Website cookies and tracking data | Technical functionality unless consent withdrawn |
When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule. You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records.
Your Privacy Rights
Under UK data protection legislation, you have several rights regarding your personal information held by Dreams Casino. You have the right to access your personal data and receive a copy of the information we hold about you by submitting a subject access request. You can request correction of any inaccurate or incomplete personal information in your account, and we will update our records accordingly within a reasonable timeframe.
You have the right to request deletion of your personal data in certain circumstances, such as when the information is no longer necessary for the purposes it was collected, although this right is subject to our legal obligations to retain certain records as outlined in the data retention section. You can object to the processing of your personal information for direct marketing purposes at any time, and we will cease sending promotional communications immediately upon your request.
Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You have the right to request restriction of processing in specific circumstances, such as when you contest the accuracy of your data or object to processing. You can request to receive your personal data in a structured, commonly used, and machine-readable format and have it transmitted to another service provider where technically feasible.
To exercise any of these rights, you can contact our Data Protection Officer using the contact details provided on our website. We will respond to your request within one month, although this period may be extended by two months for complex requests. If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
| Privacy Right | Description | How to Exercise |
|---|---|---|
| Right to Access | Obtain confirmation of data processing and copies of your data | Submit subject access request to Data Protection Officer |
| Right to Rectification | Correct inaccurate or incomplete personal information | Update account settings or contact customer support |
| Right to Erasure | Request deletion of personal data in certain circumstances | Contact Data Protection Officer with written request |
| Right to Object | Object to processing for direct marketing or legitimate interests | Unsubscribe from emails or contact customer support |
| Right to Restrict Processing | Limit how your data is used in specific situations | Submit written request to Data Protection Officer |
| Right to Data Portability | Receive your data in portable format | Request data export from Data Protection Officer |
| Right to Withdraw Consent | Withdraw previously given consent | Update privacy preferences in account settings |
Dreams Casino regularly reviews and updates this privacy policy to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any material changes through email or prominent notices on our website, and the updated privacy policy will be posted with the effective date clearly indicated. Your continued use of our services following any changes constitutes acceptance of the updated privacy policy.